Tenant & Leaseholder Liaison
It’s about more than just answering calls
Its About Partnership
Problem Solving
Communication
Key Responsibilities
Single Point of Contact
CHLPM serves as the main, accessible contact for all resident enquiries, questions, and feedback.
Building Updates & Notices
CHLPM keeps all residents informed about important matters, including planned maintenance, safety checks, and other building news.
Issue Resolution
CHLPM professionally manage and address all resident queries and formal complaints regarding the building’s communal areas and services.
Clear Service Charge Explanations
CHLPM provides straightforward explanations of the annual service charges so residents understand how their money is being used for the building's upkeep.
Resident Dispute Mediation
CHLPM acts as an impartial mediator to help resolve disagreements between residents in a fair and professional manner, according to the terms of the lease.
Coordinating Repair Requests
CHLPM provides a simple process for residents to report maintenance issues in communal areas, ensuring requests are logged and addressed promptly.
New Resident Welcome & Onboarding
CHLPM provides new residents with essential information about the building, its rules, and procedures to help them settle in smoothly.
